“All services are included in our refund policy. If we fail to provide a service within the mentioned time period, or if a customer's document is not covered under our service policy, a refund for the service amount will be issued. Customers must submit a complaint after 5 business . Complaints can be registered by emailing support@kotom.co, calling 9270301020, or sending a WhatsApp message. If approved, you’ll be automatically refunded and credited on your original payment method within 10-14 business days.
